FOR RETURN OF NON-DEFECTIVE MERCHANDISE

• Please contact Sales@NewbornCaulkGuns.com or call 301-604-1500 to submit a return request. Please include the required information below:

• Order number
• Item(s) being returned
• Reason for return
• Newborn requires that the item(s) is in re-sellable condition and in original packaging.
• All returns must have a Newborn RMA issued and must be shipped back to Newborn, at the shipper’s expense, with the RMA number reflected on packaging.  
• All RMA’s will be accessed a 20% Re-stocking fee once the items are returned and deemed in sellable condition.  Newborn will issue the refund and deduct the 20% re-stocking fee from the credit due.

DEFECTIVE MERCHANDISE

• Please contact Sales@NewbornCaulkGuns.com or call 301-604-1500 to submit a return request. Please include the required information below:

• Picture/video showing defect
• Explanation of defect or problem
• Order number
• Item(s) being returned
• Newborn will assess the images/video and explanation.  Newborn will attempt to offer a solution through troubleshooting. If the problem persists, Newborn will offer instructions on how to return along with an RMA number.
• All returns must have a Newborn RMA issued and must be shipped back to Newborn with the RMA number reflected on packaging.  
• The returned item will be inspected and analyzed.  Upon inspection and approval by Newborn, either a replacement model will be sent or a refund applied.